General Community Information
Before you arrive, we ensure your apartment is fully prepared and move-in ready. Our team completes a comprehensive maintenance inspection, takes care of any necessary repairs and completes a thorough cleaning. To guarantee the highest quality standards, each home also undergoes a final walkthrough so everything is perfect when you step through the door.
Yes. We have a professional and dedicated maintenance team available during regular office hours. For added peace of mind, we also offer 24-hour emergency service for urgent situations.
Residents can submit work orders 24/7 through the Resident Portal or Resident Experience App, or visit the leasing office during business hours to speak with onsite staff and submit a request in person. For emergency maintenance, please call the emergency maintenance number and follow the prompts to reach the on-call maintenance team.
Maintenance requests can be submitted online through the Resident Portal or Resident Experience App for convenience. Emergency issues are addressed immediately, while standard requests are completed in the order they are received to ensure timely and efficient service.
No, you do not need to be home for maintenance work to be completed. With your permission, our team can perform the service during normal business hours using authorized access. If you prefer to be present, simply let us know and we’ll schedule an appointment at a time that works best for you.
If you ever find yourself locked out, we’re here to help! If the issue is due to a lock malfunction, simply call our emergency maintenance line, and a technician will come promptly to repair it. If you’ve lost your key outside of office hours, you’ll need to contact a locksmith, but during office hours, just stop by the leasing office—we’ll gladly assist you and provide a replacement key for a small fee.
Absolutely! We want you to feel at home and make your space your own. You’re welcome to decorate as long as it doesn’t cause permanent damage. For example, using removable hooks or strips instead of nails is a great option. If you’re planning something bigger, like painting, please check with the office first to ensure everything is approved. Please note that your home must be returned to its original condition at move-out to avoid any additional charges.
Our pool is open daily from Memorial Day through Labor Day, 10:00 AM to 10:00 PM—perfect for long, sunny days and relaxing evenings.
Yes, our parking is provided through Penn Parking, who manages our garage.
Yes! Our community is pet-friendly. Some breed restrictions do apply, so please contact our office for full details and guidelines.
There is a one-time pet fee per pet, and then a pet rent per pet per month fee.
Pet restrictions may apply based on breed or weight. For the most up-to-date guidelines and approval requirements, please contact our management office—we’re happy to provide details and help ensure your pet is welcome in our community!
Our apartment homes come fully equipped with all stainless steel appliances, including: Refrigerator, Stove/Oven, Microwave, Dishwasher, Garbage Disposal, Washer & Dryer in select units. Everything you need for a modern, comfortable living experience is ready for you!
We do not offer furnished apartment homes, however, we do partner with CORT Furniture to provide a discount to Greystar residents who rent furniture through CORT.
Yes! We do offer short‑term lease options. Availability can vary, so please contact our leasing office for current options and details—we’re happy to walk you through what’s available and help find the best fit for your needs.
Corporate housing options may be available upon request. Contact our leasing office for more details.
We offer several convenient options for package delivery. Our concierge team organizes deliveries in our secure package room, Amazon packages are placed in our Hub lockers, and you can also schedule Fetch delivery to have items brought right to your door at a time that works best for you.
Our fitness center is open 24 hours a day exclusively for resident use, so you can work out whenever it’s most convenient for you.
Applications are typically processed within 48–72 hours once all required documents have been submitted for screening. We’ll keep you updated throughout the process and notify you as soon as your application is approved!
You can pay your rent online through the resident portal or mobile app. Simply log in, choose your payment method (bank account or card - may include a convenience fee), and submit your payment. You can also set up automatic payments for convenience.
Yes. Renter’s insurance is required for all residents. Proof of coverage must be provided prior to move-in and maintained throughout your lease term. If you need assistance selecting a policy or submitting documentation, our team is happy to help.
Utilities are set up individually, giving you the flexibility to choose providers that best fit your needs. Each resident manages their own accounts and receives separate billing directly from the utility companies.
You can use Xfinity or Verizon for internet and cable.
Subletting is not permitted. However, if you would like to add another person to your lease, you are welcome to contact the Leasing Office, and we’ll be happy to walk you through the application and approval process.
Yes, we have the DC Streetcar, the MetroBus system, and the nearest metro is Union Station.
The community is served by the Elementary School of Ludlow-Taylor, our Middle School is Stuart-Hudson, and our High School is Eastern High School.
You will receive your security deposit within 45 days of your move‑out date. Any charges for damages or final utility balances—if those utilities were not paid in advance—will be deducted before the refund is issued.
Utilities are billed two-months in arrears.
